When Will I Receive my Rewards?
I’m aiming to start shipping out pins in November. :)
Last updated: August 22, 2024 09:28
Is shipping included in the pledge price?
Shipping is not included; it will be added when surveys go out post-campaign. For domestic costs, a single pin is usually $5 to ship. I use Pirateship SE for international shipping.
Last updated: August 22, 2024 09:29
Why Printed metal pins instead of enamel?
Y’all know I love my enamel pins, but the printing option allows for more coloring/shading, and these metal pins are a great Eco-friendly alternative to enamel pin badges. The designs are printed onto recycled*, nickel-free, hypoallergenic stainless steel or raw brass using VOC-free inks, and finished with a solvent-free resin dome.
*metals are made from 63% recycled materials.
Last updated: August 22, 2024 09:35
Can I add items on to my reward?
Absolutely! If you forget them or are waiting for designs to unlock during the campaign, you can add-on to your pledge when surveys go out and pay for them and shipping.
Last updated: August 22, 2024 09:36
What is your Refund Policy?
No refunds, but if you have any issues with your reward when it arrives, please reach out.
Last updated: August 22, 2024 09:37
When will I be charged?
After the survey deadline on September 30th, orders and shipping lock for backers and Pre-order customers.
Last updated: September 17, 2024 12:35
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.